Questions & Answers

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FAQS

General Questions

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What is your cancellation policy?

We offer full refund for cancellations made up to 48 hours before the start of the tour. There are no refunds for late arrivals or no shows, sorry.

Chocolate Tour

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Are there any age restrictions?

Guests need to be at least 12 years old to join.

Do I need to book or can I just show up?

Bookings are required. You can check availabilty, reserve and pay online with your credit card. Book here.

How long does the tour last?

Tour lasts 2.5 hours, from 2 PM to 4:30 PM. Chocolate tours are offered daily except on Mondays.

What happens if it rains?

The tour is offered rain or shine.

What should I bring?

A water bottle would be ideal, Belgian chocolate being so rich in flavor. You can buy a water bottle on a convenience store during the tour if you prefer.

Where is the meeting point?

We meet at the Royal Saint-Hubert Galleries, located a few steps off the Grand-Place. You’ll receive precise meeting point information once you've made your booking.

Beer & Brewery Tour

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Do I need to book or can I just show up?

Bookings are required. You can check availabilty, reserve and pay online with your credit card right here on our website. Book here.

How long does the tour last?

Tour lasts 2:30 hours. From 2:30 pm to 5:00 pm.

Is there a minimum age to join?

Guests need to be at least 12 years old to join. Legal beer drinking age in Belgium is 16 but it rarely enforced.

On which days does the tour take place?

We offer tours year-round on Mondays, Fridays and Saturdays.

What happens if I don't/can't drink alcohol?

You can have non-alcoholic drinks instead at the bar. Let your guide know about this at the start of the tour.

What happens if it rains?

The tour is offered rain or shine (or snow or hail).

Where is the meeting point?

We meet at the Cantillon brewery. You’ll receive precise meeting point information once you make your booking.

Bike Tour

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Do I need to book or can I just show up?

Bookings are required. You can check availabilty, book and pay online with your credit card. Book here.

Do you have child seats?

We have one child seat for up to 20 Kg. You can reserve it when you make your booking. Children up to 20 Kg. ride for free.

Do you provide the bikes?

Yes we do.We have different sizes for your comfort.

How do I get from Brussels Midi station to the Grand-Place?

You can either walk 20 minutes or take trams 3, 4, or 32 and get off at “Bourse” stop, from there walk 5 minutes to the Grand-Place. A taxi would take less than 10 minutes and cost you about 7 Euros.

How do I get from Brussels National airport to the Grand-Place?

The easiest and cheapest way is to take the train at the airport (one every 15 minutes) and to get off at Brussels Central station (17 minute ride). From there walk 5 minutes to the Grand-Place.

How long does the tour last?

Tour lasts 3.5 hours. From 10 am to 1:30 pm and from 2pm to 5:30 pm.

Is it safe to bike in Brussels?

Yes it is, if it wasn’t, we wouldn’t be doing it ourselves. We make sure you have a fun and safe ride.

Is there a minimum age to join?

You need to be at least 12 years old. Children of up to 20 Kg. can join in the chid seat for free.

Is there a place where I can store my bags?

You can safely store your bags in our garage while you're on the tour.

What happens if it rains?

We offer tours rain or shine. Downpours are very rare in Brussels.

One Day In Brussels Tour

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Are there any age restrictions?

Guests need to be at least 12 years old to join.

Do I need to book or can I just show up?

Bookings are required. You can check availabilty, book and pay online with your credit card. Book here.

How long does the tour last?

Tour lasts 5 hours, from 11 am to 4 pm. The One Day in Brussels tour is offered daily.

What happens if I don't/can't drink alcohol?

You can have non-alcoholic drinks instead. Just let your guide know about this at the start of the tour.

Where is the meeting point?

We meet at the Royal Saint-Hubert Galleries, located a few steps off the Grand-Place. You’ll receive precise meeting point information once you've made your booking.