Questions & Answers

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FAQS

General Questions

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Can I change my booking?

Yes. You can change your booking up to 48 hours before the start of the tour. You can do this yourself directly by clicking on the yellow "change booking" button on your confirmation email or send us an email and we'll do it for you.

Do you offer a happiness guarantee?

Yes. We want you to have a great time while you're with us. If for any reason you're not happy with your experience, we'll refund your payment in full.

Is there a place where I can store my bags?

You can safely store your bags for a fee in the public lockers located inside Brussels Central train station. Visit Belgian Rail website for more information.

What is your cancellation policy?

We offer full refund for cancellations made up to 48 hours before the start of the tour. There are no refunds for late arrivals or no shows, sorry.

Chocolate Tour

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Are there any age restrictions?

Guests need to be at least 12 years old to join. Children in stroller are welcome for free.

Do I need to book or can I just show up?

Bookings are required. You can check availabilty, reserve and pay online with your credit card. Book here.

How long does the tour last?

Tour lasts 2 hours, from 2 pm to 4 pm. Chocolate tours are offered daily except on Mondays.

I'm allergic to nuts, have lactose or gluten intolerance. Can I still join?

Just warn your guide about this before the start of the tour, she'll be able to accommodate.

Is the tour on foot?

Yes. Total walking distance is 3.5 kilometers or 2.1748 US miles.

What happens if it rains?

The tour is offered rain or shine (or hail or snow).

What should I bring?

A water bottle would be ideal, Belgian chocolate being so rich in flavor. You can buy a water bottle at a convenience store during the tour if you prefer.

Where is the meeting point?

We meet at the Royal Saint-Hubert Galleries, located a few steps off the Grand-Place. You’ll receive precise meeting point information by email right after you book.

Bike Tour

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Are there any age restrictions?

You need to be at least 12 years old to join. We don't have child seats available unfortunately.

Are there any uphill roads?

We've designed the bike tour so that it is as safe and effortless as possible. There are only about 300 meters (0.1864113576712 miles) of uphill roads, in which case we either get off the bike and walk or take an elevator (yes, there is an elevator at some point that we can take with our bikes). The rest is either flat or downhill.

Do I need to book or can I just show up?

Bookings are required. You can check availabilty, book and pay online with your credit card. Book here.

Do you have child seats?

We don't have child seats unfortunately.

Do you provide the bikes?

Yes we do. We have different sizes for your comfort.

How do I get from Brussels Midi station to the bike tour meeting point at the Grand-Place?

You can either walk 20 minutes or take trams 3, 4, or 32 and get off at “Bourse” stop, from there walk 5 minutes to the Grand-Place. A taxi would take less than 10 minutes and cost you about 7 Euros.

How do I get from Brussels National airport to the bike tour meeting point at the Grand-Place?

The easiest and cheapest way is to take the train at the airport (one every 15 minutes) and to get off at Brussels Central station (17 minute ride). From there walk 5 minutes to the Grand-Place.

How fit do I need to be to join the bike tour?

We've had guests of all ages, shapes and sizes joining our tour throughout these years and they've ll been able to finish it without issues. There is no need to worry, this is not the Tour de France ;-)

How long does the tour last?

Tour lasts 3.5 hours. From 10 am to 1:30 pm. Ride is 13 km long or 8,0778255 miles.

Is it safe to bike in Brussels?

Yes it is, if it wasn’t, we wouldn’t be doing it ourselves. We make sure you have a fun and safe ride.

Is there a place where I can store my bags?

You can safely store your bags in the public lockers located inside Brussels Central train station for a fee. Visit Belgian Rail website for more information.

What happens if it rains?

We offer tours rain or shine (or hail or snow). Believe it or not, we had a tour once in which it rained, hailed and snowed and it didn't stop us! Some of our guests actually loved it, they were from Malaysia and they had never seen neither snow nor hail in their lives. Oh, and downpours are very rare in Brussels in case you wonder.

One Day in Brussels

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Are there any age restrictions?

Guests need to be at least 12 years old to join either tour. Children on strollers are welcome on the afternoon chocolate tour for free. We don't have bike child seats for the morning tour unfortunately.

Can I take the tours on different dates and still get a discount?

Yes. You can take the bike tour on one day and the chocolate tour on another if you prefer and still get a combo discount. You can take them both on the same day of course.

Do I need to book or can I just show up?

Bookings are required. You can check availability, book and pay online with your credit card. It is possible to take the tours in different dates. Book here.

How long does the experience last?

The experience lasts 6 hours. The bike tour runs from 10 am to 1:30 pm and the chocolate tour from 2 pm to 4pm. There is a 5 minute walk between the place where the bike tour ends and the chocolate tour's meeting point.

Where are the meeting points?

The 10 am bike tour starts at the Grand-Place. The 2 pm chocolate tour starts at the Royal Saint-Hubert Galleries which are located a few steps off the Grand-Place. There is a 5 minute walk between the bike tour end point and the chocolate tour start point. You’ll receive precise meeting point information by email after you book.